Refund policy

We have a 14-day return and refund policy, which means you have 14 days after receiving your item to request a return or refund. 

To be eligible for a return or refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@mylineofficial.com.
If your return is accepted, we’ll provide instructions and the return address. For ordinary returns and exchanges, the customer is responsible for return postage and, in the case of an exchange, the shipping cost of the replacement item. If the item is defective, damaged, or incorrect, MY LINE will cover the necessary return and replacement shipping costs. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@mylineofficial.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

We gladly accept size exchanges within 14 days of delivery. Items must be unworn, unwashed, in their original packaging, and have all tags attached.

The exchange itself is free. However, because My Line provides free shipping on the original order, the customer is responsible for the shipping cost of sending the replacement item.

The original item must be returned to us and received in acceptable condition before the replacement size is shipped.

If an item arrives defective, damaged, or there is an error on our part, My Line will cover the necessary shipping costs for the replacement.